Dealing Constructively with Conflicts as a Software Architect
As an architect, learn to communicate purposefully and interact constructively with stakeholders. Master role clarification, recipient-oriented communication, moderation and dealing with conflicts in development teams.
What keeps software architects from doing the work they are supposed to be doing? They are positioned between the conflicting priorities of different stakeholders (management, customers, development team, etc.) and must communicate and mediate depending on who they are dealing with. They must develop solutions with their development team that can be positively implemented while bridging the gap between budget and quality. They have to think outside the box and at the same time provide practical and all-knowing support wherever it is required. And all that with an often vaguely defined role leading to differences in expectations and without any management authority, while still bearing responsibility as the architect for the outcome. These circumstances lead to conflicts small and large which we address in this training in order to resolve them for the future. This training course provides you with concrete, usable tools for your work. We work on your cases and learn strategies for constructive negotiation, moderation, and conflict resolution. For example, you receive our pocket-sized in-house-developed conflict analysis canvas which helps you to analytically respond to confusing situations:
Agenda
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Define the role of the software architect: development of one’s own role and interests
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Shining a light on stakeholder interests: development of the contact points to other stakeholders and their interests
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Learn about the conflict analysis canvas: presentation of the canvas
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Analyse conflict cases: consider personal practical cases with the help of the individual elements of the canvas
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Develop constructive conflict resolution: presentation of strategies for the prevention of conflicts or their constructive resolution (including moderation of heterogenous groups, receiver-oriented presenting and convincing, coaching questions and lateral management, quick decisions in the group after consent)
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Use constructive conflict resolution: use of the appropriate solution strategies in your own practical cases
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Transfer: (preventive) behavior for the early recognition and resolution of conflicts in your work
Your Benefits
Developing your own role and interests as a software architect
Use of the appropriate resolution strategies in your own work
Receiver-oriented presenting and convincing
Audience
The target group of the training is anyone in whose line of work conflicts or unclear communication occur. The course supports software architects, software developers, scrum masters, agile coaches, facilitators, and managers.
Training Objectives
Developing your own role and interests as a software architect
Strategies for the prevention of conflict and its constructive resolution
Moderation of heterogenous groups
Introduction to coaching tools and lateral management
Tools for joint decision-making
Your Trainers
Cosima Laube
in Kooperation mit embarc
Agile methods and organizations, professional coaching, soft skills
- Soft Skills for Software Architects
Cosima has been working in IT since 2002 and has gained extensive experience in (more or less) agile teams and organizations over the years. She has worked in roles such as software developer, requirements engineer, test and quality manager and lead developer and has played a key role in shaping both products and services.
In addition, Cosima has sound coaching skills (PCC certification from the International Coaching Federation) and has completed a part-time degree with a focus on work and health psychology (BSc. from the FernUniversität Hagen) in order to expand her portfolio beyond “hard” tech skills.
Cosima currently works primarily as a freelance leadership coach, socio-technical organizational consultant and soft skills trainer. She brings many years of diverse experience in various industries, including automotive, finance and banking, healthcare, eCommerce & tourism and public service.
Her credo at work and in life is: achieve more together with ‘respect & adapt’.
Kim Nena Duggen
embarc
Organizational development, new work, business model development, soft skills
- Soft Skills for Software Architects
- Team Topologies Deep Dive
- Team Topologies in practice
As an organizational architect in the field of New Work, self-organization and (IT) strategy, Kim is in her element when she works with people who want to do something themselves instead of making do with theory or sample solutions. Depending on the situation, she switches to the role of consultant, coach or trainer - depending on which individual challenges with the customer require tailor-made solution strategies. Her experience in process management, as a trainer in EAM, RE, soft skills, new work and as an elected board member of a self-organized cooperative as well as further training in coaching and conflict management and growing up in two cultures have laid a broad foundation for developing organizations both externally and internally. Kim is part of the iSAQB Board and is also a TTA (Team Topologies Advocate).
Read in & go deeper
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Interview with New Work Heroes
With Kim, the world of New Work has gained a powerful change maker. As an elected board member of a software company, Kim has taught and learned many important lessons in the areas of self-organization and leadership. Her wonderfully open manner is not only a testament to her considerable courage, but also to her deep experience in organizational development. In this episode, you will learn, among other things, what verbal thinkers are and why it is beneficial for managers to show their own insecurity. Interview on Soundcloud
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Factor A Podcast - Kim on motivation for self-development
How do you motivate employees to take responsibility for their own professional development? Not at all, says Kim Duggen, because the assumption is that this desire is intrinsic. In the podcast, she explains how to awaken this dormant need for further training. Podcast on Spotify
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Interview of the iSAQB e.V. with Kim
Kim Nena Duggen, curator of the SOFT advanced module, addresses relevant questions in the interview and gives a good overview of what you can expect from the SOFT training and what significance the module has for your professional practice as a software architect. More information
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